Frequently asked Questions
• Q. WHAT IS YOUR REFUNDS POLICY?
A. You are eligible for a refund if you contact us within 14 days of your order and have yet to download your product. Once a product has been downloaded or 14 days have elapsed, we cannot offer a refund. Please get in touch at spitfireaudio.com/support to request a refund.
• Q. What Is The Difference Between Kontakt And Kontakt Player?
A. Kontakt Player is a FREE version of the Kontakt sample playback engine available to download HERE. It works with libraries that the developer has paid a license fee for. Essentially, the developer buys you this playback engine.
The Kontakt Player gives you access to all the sounds and all the editable parameters on the front panel only. Also, unlike non-Player libraries, these libraries will also have a banner that appears on the Kontakt Libraries pane.
If the library you want to use is NOT a ‘Player’ library then you will currently need to buy the full retail version of Kontakt to use all Borg Audio Kontakt Libraries
You will be able to load ‘non-Player’ libraries. Please note that non-Player library instruments will not appear on the Kontakt libraries pane and so can’t be added as a library as Player libraries need to be. Instead, these libraries will simply need to be loaded via the Kontakt files browser or alternatively you can add the library as a favourite to the Kontakt Quick Load window.
• Q. Can I Install On More Than One Computer?
A. With our products you have two licenses. This means that you are allowed to download and install on two computers you own, say your main rig and your mobile rig.
The best way to get your library on both of your machines is to copy it from one to another via an external HDD. It saves you from having to redownload the whole library again!
• Q. Can I demo your Products?
A. No – it is not currently possible to demo our products. Check out the product page for sound and video demos.
• Q. Non Player Instrument Opening In ‘Demo’ Mode
A. If you are seeing the ‘demo’ button and your patches are timing out, it means you are trying to run a non-player library in the Kontakt Player software.
You need to upgrade your Player to the full version of Kontakt.
We try very hard to ensure at all stages of our website that everyone understands which libraries need full Kontakt and which need the Player only.